Back to jobs

Operations & performance Director

Montreal

Job Description

Vortex Strategy & Recruitment is actively seeking a Director of Operations & Performance for its client, a fast-growing digital creative agency.

Our client supports large-scale accounts by combining strategy, digital platforms, content creation, and hyper-targeted media.

The selected candidate will represent a creative and technology-driven agency that builds high-impact experiences and, through its new AI research lab, transforms innovation into tangible competitive advantages: agentic AI products, operational optimization, and new ways of creating value.

In a context of sustained growth, the agency aims to strengthen its internal structure, improve operational fluidity, and solidify its organizational foundations. We are looking for an individual capable of bringing method, rigor, and clarity to execution, while supporting financial performance and team engagement.

Your Role and Responsibilities

Reporting to the shareholders, the Director of Operations & Performance actively contributes to structuring the organization and improving overall performance.

  • Improve internal processes

  • Support resource planning and management

  • Monitor project and account profitability

  • Structure tools and working methods

  • Help maintain a high-performing and engaging work environment

Operational Performance

  • Oversee project management and ensure timelines and budgets are met

  • Optimize delivery processes (brief, planning, execution, follow-up)

  • Improve coordination between teams

  • Implement simple and effective tools to structure work

  • Participate in resource planning and capacity monitoring

Financial Performance

  • Participate in budget tracking and profitability analysis by project and by client

  • Contribute to margin optimization

  • Implement clear performance indicators

  • Support the preparation of budget forecasts

Organizational Structure & HR

  • Help clarify roles and responsibilities

  • Support employee evaluation and development processes

  • Participate in recruitment based on growth needs

  • Maintain structured and consistent HR practices

Administration & Tools

  • Oversee certain key administrative processes (expense tracking, compliance, contracts)

  • Optimize internal tools (project management, financial tracking, documentation)

  • Standardize practices to improve efficiency

  • Approve timesheets and coordinate payroll approvals

Requirements

  • 5 to 8 years of experience in a related role (operations, project management, performance, or strategic management)

  • Agency or professional services environment experience (strong asset)

  • Strong understanding of financial concepts (budgets, margins, profitability)

  • Experience in process optimization

  • Mobilizing leadership and a structured approach

  • Ability to work in a growing environment

  • Excellent organizational skills and strong sense of priorities

Benefits:

  • An opportunity to have a real impact on structuring a growing agency

  • A cross-functional role exposed to strategic decision-making

  • Opportunity to grow into a more senior role in the medium term

  • Highly competitive salary based on your experience

  • Group insurance

  • Hybrid work model (3 days in-office per week)